At Plex Living, your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). Please take a moment to read this policy carefully to understand how we manage your personal information.
1.Introduction
Plex Living (referred to as “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal information we collect from our customers, clients, and users. This Privacy Policy applies to all products and services offered by Plex Living, including our website, mobile application, and other online platforms.
2. What Information We Collect
We collect personal information that you voluntarily provide to us when you sign up for our services, create an account, or interact with us. This information may include:
Intermediary Role: Plex Living acts solely as an intermediary to facilitate connections between users for real estate development purposes. We are not involved in the actual real estate transaction, purchase, sale, financing, or development of properties. Any agreements or transactions that occur between users are entered into solely at their own discretion and risk. No Warranties: Plex Living makes no representations, warranties, or guarantees about the
Personal Information: Name, email address, phone number, mailing address, date of birth, gender, and other personal identifiers.
Financial Information: Bank account information, payment details, mortgage details, and income information (for the purposes of assisting with financing options).
Profile Information: Information about your preferences, desired Plex type, neighbourhood preferences, and other characteristics relevant to your use of our services.
User Activity: Usage data such as your interactions on our website or mobile app, preferences, and interests.
Technical Data: Device and browser information, IP address, cookies, and other technology-related data.
3. How We Use Your Information
Plex Living uses your personal information for the following purposes:
Account Creation & Management: To create and manage your account, including enabling Plex Buyers, Sellers, and Developers to communicate and collaborate.
Service Delivery: To provide you with access to our Plex Living platform and assist in matching you with like-minded buyers, sellers, or developers.
Payment Processing: To process payments or assist with financing options, including managing and completing real estate transactions.
Customer Support:To respond to your inquiries, provide customer service, and troubleshoot any issues you may encounter.
Marketing & Communications:To send you promotional materials, updates, newsletters, and other communications related to our services (you can opt-out at any time).
Legal & Compliance:To comply with legal obligations and protect the rights and safety of our users and Plex Living.
4. How We Share Your Information
With Service Providers: We may share your information with trusted third-party vendors who assist in operating our platform (e.g., payment processors, customer service platforms, real estate agents).
Legal Compliance: We may disclose your personal information if required by law, such as responding to a court order or regulatory request.
Business Transfers: If Plex Living undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
5. Security of Your Information
We take the security of your personal information seriously. Plex Living employs industry-standard security measures, including encryption, firewalls, and secure socket layers (SSL) to protect your personal data from unauthorized access, disclosure, or destruction. However, please note that no data transmission over the internet or storage system can be guaranteed 100% secure.
6. Retention of Your Information
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. Once the information is no longer required, we will securely dispose of or anonymize it.
7. Your Rights Regarding Personal Information
As a user in British Columbia and Canada, you have the following rights regarding your personal information:
Right to Access: You can request access to the personal information we hold about you at any time.
Right to Correction: You have the right to correct or update any inaccurate or incomplete personal information.
Right to Withdraw Consent: You can withdraw your consent to the collection, use, and disclosure of your personal information at any time, subject to legal restrictions.
Right to Delete: You can request the deletion of your personal information, subject to legal retention requirements.
To exercise any of these rights, please contact us using the information provided in Section 10.
8. Use of Cookies
Plex Living’s website and online services may use cookies and similar technologies to collect information about your usage patterns and preferences. Cookies are small text files that are placed on your device to help improve your browsing experience. You can manage your cookie preferences through your browser settings, but this may limit certain features of our platform.
9. Third-Party Websites
Our platform may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Contact Information
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, you may contact us at:
Plex Living
Vancouver, British Colombia
contact@plexliving.ca
604-974-0323
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the updated version on our website and update the effective date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.