Vancouver Small Multiplex Operations Playbook for New Owner Groups

Operating systems matter as much as construction quality

A well-built multiplex can still feel difficult to manage if owner groups do not define how decisions get made. The first 90 days are the best time to set expectations and simple routines.

Start with a shared operating document

• Contact list and preferred communication channels
• Recurring maintenance calendar
• Expense approval thresholds
• Emergency decision rules
• File storage and document naming standards

Communication rhythm for small groups

Short monthly check-ins and one quarterly planning review are often enough for a small owner group. Keep the agenda predictable so issues surface early and meetings stay short.

Focus on scannable records

Keep decisions in short summaries with date, decision, owner, and next step. The record becomes more valuable than long discussion notes.